Continue to Follow the Instructions on Your Phone Tablet or Laptop Chromecast

If you hear sound but don't see video, or if the video turns black or blank while watching Netflix, follow the steps for your device to fix the problem.

If you don't hear sound or see video, go to Black screen with no sound.

Smart TVs

Smart TV

When do you get a black or blank screen with sound?

When you open the Netflix app

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

When you try to play a TV show or movie

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

Contact your device manufacturer

Your TV's picture settings may be causing the black screen. For help adjusting these settings, contact your device manufacturer.

At any other time

Mobile phones and tablets

Android phone or tablet

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Turn your device off, then on

Turn off your Android. Make sure it's powered off, not just locked.
Turn it back on.
Try Netflix again.

Update your Android

Open Settings.
Find System update or Software update.
Check for and install available updates.
Try Netflix again.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer for help.

These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.

Updating your device to the latest software or firmware version
Resetting your device to its original factory settings.

If the manufacturer can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

When connecting your Android device to a TV

Apps or features that mirror your device's screen to a TV might not be supported by Netflix. To use your Android device to watch Netflix on a TV, use a supported connection.

At any other time

iPhone, iPad, or iPod touch

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Restart your iPhone, iPad, or iPod touch

Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
- If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.

When connecting your iPhone, iPad, or iPod touch to a TV

Quit and reopen the app

Open the App Switcher by pressing the Home button twice.

Note:

For devices without a Home button, swipe up from the bottom of the screen and hold.
Swipe up on the app to quit it.
Open the app, then try again.

The steps to quit an app might be different for your device. To get steps for your device, go to the Apple Support site.

Restart your iPhone, iPad, or iPod touch

Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
- If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.

Turn off Airplay or Screen Mirroring

Airplay and Screen Mirroring are no longer supported by Netflix. To use your iPhone, iPad, or iPod touch to watch Netflix on a TV, use a supported connection.

Check your video cable or adapter

Your video cable or adapter might not be supported by Netflix. For a list of supported models, go to the Apple Support site.

When connecting your iPad to a Mac computer

Screen Mirroring and Sidecar are no longer supported by Netflix and need to be turned off while Netflix is playing. For help turning off these features, contact Apple Support.

At any other time

Computers

Google Chromebook or Chromebox

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

On Google Chrome

Update Google Chrome

In the upper right corner of your browser, click More .
Click Help > About Google Chrome.
Wait while Chrome automatically checks for new updates.
If an update is available, clickRelaunch.
Try Netflix again.

On the Netflix app

Troubleshoot your hardware connection

Try reversing the ends of the HDMI cable.
Try another HDMI cable.
If available, try another HDMI port on your TV.

At any other time

Mac computer

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

When connecting your Mac to an iPad

Screen Mirroring and Sidecar are no longer supported by Netflix and need to be turned off while Netflix is playing. For help turning off these features, contact Apple Support.

When connecting your Mac to a TV

Airplay and Screen Mirroring are no longer supported by Netflix. To use your Mac to watch Netflix on a TV, use a supported connection.

At any other time

Windows computer

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Update Google Chrome

In the upper right corner of your browser, click More .
Click Help > About Google Chrome.
Wait while Chrome automatically checks for new updates.
If an update is available, clickRelaunch.
Try Netflix again.

If you are not using the Chrome browser, continue troubleshooting below.

Make sure your video drivers are up to date

You may need to update your computer's video driver, or install a video driver supported by Windows 10.

Netflix Customer Service can't help with these steps. If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help.

If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver.

Note:

AMD and NVIDIA are the most common producers of GPUs and GPU software.
If an update didn't work or there were no updates available, uninstall the driver and reinstall it.
If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome, Mozilla Firefox, or Opera.

At any other time

Game consoles

PlayStation 3

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

PlayStation 4

When do you get a black or blank screen with sound?

When you open the Netflix app

Are you using PlayStation VR?

If you are using a first-generation Playstation VR (CUH-ZVR1) on a PlayStation 4 Pro, your problem may be caused by an HDR setting. To change the setting, follow the steps below.

Turn off HDR

From the PS4 home screen, select Settings.
Select Sounds and screen.
Select Video Output Settings.
Select HDR.
Turn HDR Off.
Try Netflix again.

If this fixed your issue but you still want to stream Netflix in HDR, disconnect your PSVR unit and watch Netflix directly from your PlayStation 4 Pro.

If this didn't fix your problem, or you aren't using a first-generation PlayStation VR on a PlayStation 4 Pro, continue troubleshooting below.

What should I do next?

If you are not using a first generation PlayStation VR or a PlayStation 4 Pro, or if the steps above did not resolve your issue, please contact customer service to help us investigate this error.

When you try to play a TV show or movie

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

Xbox 360

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

Xbox One

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

At any other time

All other game consoles

Set-top boxes and streaming media players

Amazon Fire TV/Stick

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Restart your device

Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

Apple TV 4 or Apple TV 4K

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Restart your device

Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

Chromecast

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

If you're casting to your Chromecast using an Android phone or tablet:

Disconnect Google Home screen mirroring

You may be using Google Home screen mirroring to watch Netflix from your phone. Use the steps below to turn off screen mirroring and cast directly from the Netflix app.

Make sure your phone or tablet is on the same Wi-Fi network as your Chromecast device.
Open the Google Home app.
Tap your Chromecast device, then tapStop mirroring.
Open the Netflix app.
Tap the TV show or movie you want to watch.
Tap the Cast icon from the title description page to cast to your TV.

If you're not using screen mirroring or these steps didn't fix the problem, continue below.

What to do next

If you're casting to your Chromecast using an iPad, iPhone, or iPod touch:

What to do next

At any other time

Roku

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Restart your device

Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.

At any other time

Roku Streaming Stick

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Restart your device

Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.

At any other time

All other set-top boxes and streaming media players

When do you get a black or blank screen with sound?

When you open the Netflix app

Restart your device

Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.

When you try to play a TV show or movie

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

Blu-ray players

Blu-ray player

When do you get a black or blank screen with sound?

When you try to play a TV show or movie

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

All other devices

langonch1956.blogspot.com

Source: https://help.netflix.com/en/node/11634